If an app has one job to do, you can reasonably expect it to function well. If it’s an app written by a company exclusively for its customers to manage their accounts, it should be spot on.
TracFone My Account does a fair job of allowing customers to manage their accounts online. However, as with everything in life, there’s always room for improvement.
TracFone’s main bag is enabling customers to refill their accounts and remotely manage their TracFone wireless service 24/7.
All pretty predictable thus far. But the app also works to help you get the best signal and network quality. It does this by assessing the network’s performance based on your real-time location. Which is quite neat and creepy at the same time.
Create an account
Manage your credit cards
Buy Airtime
Join the TracFone Rewards scheme
Find TracFone stores near you
Add Airtime using a PIN card
View your transaction history
View service details
Sign up for auto-refilling
Edit your profile
Live chat with a customer support agent
Track your balance with a widget
The TracFone app lets you manage most aspects of your account and wireless service straight from your phone. There are no phone calls necessary. But if you do need to speak to a person, you can live chat with customer support in-app.
Improves signal strength and network performance based on your location
Easy to use
Does a fair job
Only available in English
TracFone My Account is downloadable from Google Play and Apple’s App Store. Android users will need to sacrifice just 20 MB of storage space and have Android 5.0 or later.
The iOS app, which is suitable for the iPad and the iPhone, needs 116.8 MB of onboard storage space and iOS 12.0 or later.
However, App Store users, almost 33,000-strong, have given the app a 4.7 out of five rating. The vast bulk of those leaving feedback has awarded the app either five or four stars.
Android users, over 37,000 of them, have been slightly more skeptical overall, granting the app 3.7 out of five. However, most Google Play reviewers have given the app five stars, to be fair.
Once installed, open the app and agree to the End-User agreement. If you don’t already have a TracFone account, you can create one.
Once logged into the app, you have an overview of what is happening with your TracFone account.
You can see the Service End Date, track your balance on the home screen and refill your account by buying or adding Airtime if you have obtained an Airtime PIN card.*
Other valuable features include:
Adding or deleting devices from your account
Viewing transaction history
Locating a retail outlet
*Airtime PINs are located on the reverse side of your TracFone Service Card and printed on your register receipts. To read the PIN, scratch away the gray strip. Cards can be purchased at over 80,000 retail outlets in the US.
